PulseMetric

Pulse-Metric Terms of Service

Effective date: Jun 30, 2026

Last updated: June 29, 2026

These Terms of Service ("Terms") are a legally binding agreement between Pulse-Metric LLC ("Pulse Metric," "Pulse-Metric," "we," "us," or "our") and the person or organization accessing or using the Pulse Metric website, dashboard, software, data visualizations, analytics tools, subscriptions, documentation, and related services (collectively, the "Service").

By creating an account, connecting a third-party account, purchasing a subscription, or using the Service, you agree to these Terms and to our Privacy Policy, Cookie Policy, and any additional terms referenced in these Terms. If you do not agree, do not access or use the Service.

1.1 Definitions

"Customer," "you," or "your" means the individual or entity that creates an account, purchases a subscription, connects a third-party account, or otherwise uses the Service.

"Authorized User" means an individual permitted by a Customer to access the Service under that Customer's account.

"Customer Data" means information, content, files, data, account details, platform metrics, analytics, and materials that you submit to the Service or authorize us to access, process, or display through the Service.

"Connected Account Data" means analytics, metrics, identifiers, insights, demographic information where available, connected account IDs, OAuth tokens, and other information obtained from third-party platforms after you authorize a connection.

"Third-Party Platforms" means services and APIs provided by Meta, Google, YouTube, payment processors, hosting providers, and other third parties used with or connected to the Service.

"Platform Data" means data obtained from or through Meta Graph API, Google Analytics APIs, YouTube Data API, YouTube Analytics API, YouTube Reporting API, or other Third-Party Platform APIs.

1.2 Eligibility and authority

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Service.

If you use the Service on behalf of a company, brand, artist, creator, agency, label, client, or other organization, you represent that you have authority to bind that organization to these Terms.

If you are an agency, manager, consultant, employee, contractor, or representative connecting accounts on behalf of a client, you represent and warrant that you have all necessary permissions, consents, and authority from that client and from each relevant account owner to connect those accounts and allow Pulse Metric to access and process the resulting Connected Account Data.

1.3 Description of the Service

Pulse Metric currently provides a read-only analytics dashboard designed to help creators, artists, brands, and their authorized representatives view, organize, graph, and understand performance metrics from connected platforms.

The Service is informational and analytical. Unless we expressly launch a feature that allows it, the Service does not publish content, schedule content, send messages, manage ads, alter third-party accounts, or take actions inside your connected Meta, Google, or YouTube accounts.

We may add, change, suspend, restrict, or discontinue any feature or integration, including when required by changes to Third-Party Platform APIs, quotas, access rules, legal obligations, or security requirements.

1.4 Account registration and security

You agree to provide accurate and current account information, including name, email address, business name, billing information, phone number, role/title, and any information needed to operate or bill the Service.

You are responsible for safeguarding your Pulse Metric login credentials and for all activity under your account. You must notify us promptly at admin@pulse-metric.com if you believe your account has been compromised.

Pulse Metric may store your Pulse Metric password only in hashed or otherwise protected form. You must not provide us with your Google, YouTube, Meta, Instagram, Facebook, or other third-party account passwords. Platform connections should be made only through approved authentication and authorization flows.

1.5 Third-party platform integrations

When you connect a Third-Party Platform account, you authorize Pulse Metric to access, retrieve, process, store, and display the Connected Account Data made available through the permissions you grant and the applicable API.

You are responsible for complying with all terms, policies, rules, and permissions applicable to your Third-Party Platform accounts, including the Meta Platform Terms and policies, Google APIs Terms of Service, Google API Services User Data Policy, YouTube API Services Terms of Service, YouTube Developer Policies, and any other applicable platform terms.

Pulse Metric is not affiliated with, endorsed by, certified by, sponsored by, or controlled by Meta, Facebook, Instagram, Google, or YouTube unless expressly stated in writing by the relevant platform.

Third-Party Platforms may change, restrict, suspend, revoke, audit, or discontinue API access, data fields, quotas, permissions, or features at any time. Pulse Metric is not responsible for losses, interruptions, missing data, delayed data, changed metrics, or reduced functionality caused by Third-Party Platform changes or outages.

You may disconnect Third-Party Platform accounts through the Service where available, through the relevant Third-Party Platform account settings, or by contacting us at admin@pulse-metric.com.

1.6 YouTube-specific requirements

If you connect YouTube accounts or access YouTube-related features, you agree to comply with the YouTube Terms of Service, YouTube API Services Terms of Service, YouTube Developer Policies, YouTube Community Guidelines, and all applicable YouTube policies.

Pulse Metric displays YouTube data only for the channel owner or an authorized representative of the channel owner. You must not use the Service to compile, aggregate, rank, score, compare, resell, or redistribute YouTube API Data in a manner not allowed by YouTube policies.

Pulse Metric may display raw YouTube API metrics and simple calculations that are permitted by YouTube policies. We do not promise custom YouTube scoring, YouTube business intelligence, audience-affinity estimates, monetization estimates, paid-view estimates, CPM estimates, brand-safety claims, or other YouTube-derived metrics unless specifically permitted by applicable YouTube rules and approvals.

You must not use the Service to download YouTube videos or audio, modify YouTube video metadata, circumvent YouTube restrictions, interfere with YouTube advertising or playback, or encourage activity that violates YouTube rules.

1.7 Google API requirements

If you connect Google services, including Google Analytics, you authorize Pulse Metric to access Google user data only for the disclosed purpose of providing and improving visible, user-facing Pulse Metric analytics features.

Pulse Metric will not sell Google user data, use Google user data for advertising or retargeting, transfer Google user data to data brokers or information resellers, or use Google user data to determine creditworthiness, lending eligibility, employment eligibility, insurance eligibility, housing eligibility, or similar eligibility decisions.

Where Google API data is subject to Google's Limited Use requirements, our use and transfer of that data will comply with the Google API Services User Data Policy, including the Limited Use requirements.

1.8 Meta platform requirements

If you connect Meta, Facebook, or Instagram accounts, you authorize Pulse Metric to access and process Meta Platform Data only for the purpose of providing the Service to you and your authorized account owners.

You must not use Meta Platform Data obtained through the Service to build or enrich unauthorized databases, resell data, transfer data to unauthorized third parties, conduct surveillance, discriminate unlawfully, or violate Meta terms and policies.

Pulse Metric may require reconnection, reauthorization, reduced access, or deletion of Meta Platform Data if required by Meta or by applicable law.

1.9 Subscriptions, billing, cancellation, and no refunds

The Service is offered through subscription tiers and may include different features, limits, integrations, or usage levels depending on the plan you select.

Subscription fees are billed in advance and may automatically renew unless canceled before the renewal date. You authorize Pulse Metric and its payment processor to charge your selected payment method for applicable fees, taxes, and recurring subscription charges.

All fees are non-refundable except where required by law or expressly agreed in writing by Pulse Metric. We do not provide refunds for partial billing periods, unused time, cancellations, downgrades, failure to use the Service, or account suspension due to breach of these Terms.

We may suspend, restrict, downgrade, or terminate access for failed payment, chargebacks, billing disputes, suspected fraud, or unpaid invoices. You remain responsible for fees incurred before suspension or termination.

1.10 Customer content and future uploads

The Service may eventually allow you to upload or submit campaign materials, notes, reports, screenshots, CSV files, creative assets, client information, or other content. You retain ownership of your Customer Data, subject to the license below.

You grant Pulse Metric a limited, worldwide, non-exclusive, royalty-free license to host, process, transmit, display, copy, back up, and use Customer Data only as necessary to provide, secure, support, maintain, and improve the Service, comply with law, enforce these Terms, and exercise rights described in our Privacy Policy.

You represent that you have all rights and permissions necessary to submit Customer Data to the Service and to authorize Pulse Metric to process it. You must not upload unlawful content, malware, infringing material, sensitive personal data, protected health information, children's data, or confidential third-party information unless you have all required rights and legal authority and the Service is expressly designed to process it.

1.11 Pulse Metric intellectual property

Pulse Metric and its licensors own all rights, title, and interest in the Service, including software, dashboards, visualizations, documentation, designs, trademarks, trade secrets, and proprietary methods.

Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business analytics purposes.

You may not copy, resell, sublicense, reverse engineer, scrape, crawl, harvest, benchmark for a competing service, or create derivative works from the Service except as expressly allowed by these Terms or applicable law.

1.12 Acceptable use

You must not use the Service to violate law, platform terms, privacy rights, intellectual property rights, publicity rights, contractual duties, or the rights of others.

You must not use the Service to scrape, mass-export, cache beyond permitted periods, resell, license, sublicense, distribute, or create databases from Platform Data except as expressly permitted by the applicable Third-Party Platform and by Pulse Metric.

You must not use the Service for surveillance, unauthorized tracking, unlawful profiling, harassment, discrimination, credit, lending, insurance, employment, housing, health, immigration, criminal-history, or similar eligibility determinations.

You must not interfere with the Service, bypass access controls, exceed rate limits, test vulnerabilities without written authorization, introduce malware, or attempt to access another customer's data.

You must not misrepresent your identity, authority, affiliation, connected account permissions, or relationship with any artist, creator, brand, agency, client, Meta, Google, YouTube, or other Third-Party Platform.

1.13 Privacy, security, and data deletion

Our Privacy Policy explains how we collect, use, store, share, and delete personal data and Connected Account Data. By using the Service, you acknowledge the Privacy Policy.

Upon disconnection of a Third-Party Platform account, Pulse Metric will delete or de-identify the associated Platform Data from active systems within 30 days unless retention is required by law, needed for security, necessary for billing/account records, or permitted by the applicable platform terms. We may delete such data sooner upon verified request.

Backup copies may persist for a limited period under standard backup cycles but will be protected from ordinary use and deleted or overwritten according to those cycles.

1.14 AI and service improvement

Pulse Metric may use aggregated, de-identified, or non-identifying usage information to maintain, secure, analyze, and improve the Service.

Pulse Metric does not currently use Customer Data to train general-purpose AI models. If we later use Customer Data to develop or improve our own independent AI or machine-learning models, we will do so only as described in our Privacy Policy, subject to applicable law, customer controls where required, and applicable Third-Party Platform terms.

Pulse Metric will not use Google API data, YouTube API Data, or Meta Platform Data to train generalized AI models unless such use is permitted by the relevant platform terms, disclosed to users, and supported by any required consent or approval.

1.15 Data accuracy and no professional advice

The Service depends on Third-Party Platforms, their APIs, their definitions, their data availability, their update schedules, and your account permissions. Data may be delayed, incomplete, unavailable, changed, inaccurate, or inconsistent across platforms.

The Service provides analytics and business information only. It does not provide legal, tax, financial, medical, investment, advertising-compliance, or professional advice. You are responsible for decisions made using the Service.

1.16 Suspension and termination

We may suspend or terminate your access immediately if we believe you have violated these Terms, platform terms, law, payment obligations, security rules, or the rights of others; if your use creates risk to Pulse Metric, other customers, or Third-Party Platforms; or if required by a Third-Party Platform or legal authority.

You may stop using the Service at any time and may cancel your subscription according to the cancellation method we provide. Cancellation stops future renewals but does not create a refund unless required by law.

Upon termination, your right to use the Service ends, but provisions that by their nature should survive will survive, including payment obligations, restrictions, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, and data deletion/retention provisions.

1.17 Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise.

Pulse Metric disclaims all warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, data accuracy, data availability, and compatibility with Third-Party Platforms.

We do not guarantee that any integration, API permission, metric, graph, report, feature, or data source will remain available or unchanged.

1.18 Limitation of liability

To the maximum extent permitted by law, Pulse Metric will not be liable for indirect, incidental, special, consequential, exemplary, enhanced, or punitive damages; lost profits; lost revenue; lost business; lost goodwill; lost data; substitute services; or business interruption, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Pulse Metric's total cumulative liability for all claims arising out of or relating to the Service or these Terms will not exceed the amount you paid to Pulse Metric for the Service during the twelve months before the event giving rise to the claim, or one hundred U.S. dollars ($100), whichever is greater.

Some jurisdictions do not allow certain limitations, so some of the above limitations may not apply to you. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.

1.19 Indemnification

If you are a business or are using the Service for business purposes, you will defend, indemnify, and hold harmless Pulse Metric and its officers, directors, employees, contractors, agents, affiliates, and licensors from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to your Customer Data, connected accounts, breach of these Terms, violation of law, violation of platform terms, misuse of the Service, or lack of required client authorization.

1.20 Dispute resolution, arbitration, and class-action waiver

Recommended default: These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration agreement below.

Before filing a claim, each party will try to resolve the dispute informally by giving written notice and allowing at least 30 days for good-faith resolution.

Except for small claims, intellectual property claims, collection matters, or requests for injunctive or equitable relief, disputes arising from or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules or Consumer Arbitration Rules, as applicable.

Arbitration will take place in Salt Lake County, Utah, unless the rules require otherwise or the parties agree to remote proceedings. Each party waives the right to a jury trial and to participate in a class action, class arbitration, private attorney general action, or representative proceeding to the fullest extent permitted by law.

If this arbitration or class waiver language is not enforceable for a particular claim or user, the claim will be resolved in the state or federal courts located in Salt Lake County, Utah, except where mandatory consumer law requires a different forum.

1.21 Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by email, in-product notice, or another reasonable method. The updated Terms will become effective on the date stated in the notice or upon posting if no later date is stated.

Continued use of the Service after updated Terms become effective means you accept the updated Terms. If you do not agree, you must stop using the Service and cancel your subscription.

1.22 Contact

Questions, legal notices, and support requests may be directed to: Pulse-Metric LLC,